#OUREXPERTISE : AI Assistant
- Kseniia Ivanova
- Aug 26
- 2 min read
Updated: Sep 18
What Is an AI Customer Assistant?
(And How A Financial Services Firm Can Streamline Client Support with AI)
When clients visit your website, they’re often met with a wealth of information - product tiers, service details, fine print, and comparisons. It’s easy to feel overwhelmed, especially when trying to make the right decision without guidance.
They might have questions like:
“What’s the difference between your savings accounts?”
“Where do I start investing?”
“Which account is better for long-term savings - RRSP or TFSA?”
Answering these questions manually can eat up valuable advisor time. That’s where an AI Customer Assistant comes in.
What Is an AI Customer Assistant?
An AI Customer Assistant is an on-premise AI chatbot powered by your company’s real product and service data. It lives on your server and communicates directly with customers - answering their questions in real time, 24/7, without exposing any sensitive data to third-party servers.
It’s not trained on the internet. It’s powered by your documentation, pricing tables, product catalogs, and FAQs - so customers get answers that reflect your exact offering.
Key capabilities:
Answer product and service questions instantly
Explain pricing, eligibility, and terms in plain language
Suggest relevant products or next steps
Operate fully on-premise (not sharing data)
Pass complex queries to human agents when needed
Real Example: Financial Services Firm Simplifies Support with AI.
A Canadian financial services firm offering investment products, insurance plans, and small business packages had a challenge:
“Our clients struggle to understand our offerings - and our advisors are spending too much time answering repetitive questions.”
The firm had over 30 distinct products with overlapping features, tiered pricing, and detailed legal terms. Clients often got lost navigating the site, leading to confusion and missed opportunities.
New hot solution - an on-premise AI Customer Assistant to serve as the first point of contact.
Now, instead of clicking through complicated menus or downloading PDFs with large spreadsheets, clients can ask questions like:
“Which investment plan is best if I’m self-employed?”
“Which account is better for long-term savings - RRSP or TFSA?”
“Do you offer tax-advantaged plans for families?”
And the AI provides clear, friendly answers - instantly - while deflecting 60–70% of questions that would previously go to live advisors.
Results Within 60 Days:
🧭 Reduced navigation drop-offs by 40%
💬 67% of client questions answered by AI without escalation
🕒 Human advisors saved 12–18 hours per week per team
📈 Increased lead quality - clients came in more informed
Built for Privacy. Deployed On-Premise.
Unlike cloud-based bots, this AI assistant is hosted entirely on the client’s own infrastructure. That means no data leaves the premises, and no third-party models access your internal documents - ideal for regulated industries like finance, healthcare, or government.
AI That Supports Before You Step In.
The AI Customer Assistant isn’t here to replace your team - it’s here to handle the repetitive questions, so your experts can focus on high-value conversations.
Customers feel supported instantly. Advisors save time. Conversion rates improve.